Terms and Conditions
Terms and Conditions — Perfect Proposal
Last updated: 2026
1. About Us
Perfect Proposal is a romantic proposal experience service based near Sargans, Switzerland, offering complete proposal planning, décor setup, photography, and coordination services across Switzerland, Liechtenstein, and beyond.
Website: perfectproposal.ch
Email: perfectproposal.ch@gmail.com
2. Booking and Confirmation
A booking is confirmed upon receipt of a 50% deposit of the total package price. Until the deposit is received, your preferred date remains available to other clients and cannot be held.
Upon receipt of your deposit, you will receive a booking confirmation email outlining your package details, scheduled date, and remaining balance due.
By paying your deposit, you confirm that you have read, understood, and agreed to these Terms and Conditions.
3. Payment
Deposit: 50% of the total package price due at the time of booking to confirm your date.
Remaining balance: The remaining 50% is due no later than 7 days before your proposal date.
Failure to pay the remaining balance by the due date may result in your booking being cancelled. In this case, your deposit will be non-refundable.
Accepted payment methods:
Swiss bank transfer (IBAN details provided on invoice)
Twint
All prices are listed in Swiss Francs (CHF) and include all applicable taxes.
4. Cancellation Policy
We understand that circumstances can change. Our cancellation policy is as follows:
Cancelled more than 30 days before the proposal date:
Your deposit will be refunded minus a CHF 50 administration fee to cover planning time and coordination already undertaken. If full payment has already been made, the remaining balance will be refunded in full.
Cancelled 7-30 days before the proposal date:
Your deposit is non-refundable. If full payment has already been made, the remaining 50% balance will be refunded within 14 days.
Cancelled less than 7 days before the proposal date:
The full amount paid is non-refundable. This policy exists because by this stage your bouquet has been ordered, all preparations are complete, and your date has been reserved exclusively for you.
We genuinely care about your proposal happening — if you are experiencing exceptional circumstances, please contact us directly, and we will always do our best to find a solution together. 🌸
All cancellations must be communicated in writing via email to perfectproposal.ch@gmail.com
We genuinely care about your proposal being perfect — and we understand that life sometimes gets in the way. One complimentary reschedule is offered at our discretion for circumstances beyond your control, including severe weather, illness, or family emergency.
Rescheduling requests should be made at least 48 hours before your scheduled date, where possible, to allow us to manage bouquet orders and other time-sensitive preparations.
A second reschedule request may incur an administrative fee of CHF 50.
Rescheduled dates are subject to availability; we will do our best to accommodate your second preferred date, but if it’s gone, it’s gone.
6. What's Included
Full details of what is included in each package are listed on our Packages page at perfectproposal.ch/packages. Perfect Proposal reserves the right to make minor substitutions to décor or champagne brand in the event of unavailability, maintaining equivalent quality at all times.
7. Travel
Travel within 45 minutes of Sargans, Switzerland, is included in all package prices. Additional travel fees apply for distances beyond 45 minutes as outlined on our Packages page. Travel fees are confirmed at the time of booking and included in your invoice.
8. Photography and Image Rights
Perfect Proposal retains full copyright of all photographs and video footage taken during your proposal experience.
Upon full payment, you receive a personal use licence to download, print, and share your images freely for personal non-commercial purposes.
Perfect Proposal may use photographs and video from your experience for portfolio and marketing purposes, including our website, social media, and promotional materials. If you would prefer your images to remain completely private, please notify us in writing at any time before or after your proposal date, and we will fully respect your wishes — no questions asked. 🌸
9. Confidentiality and Privacy
We fully understand the sensitive and secret nature of proposal planning. All information shared with us is treated with complete confidentiality. We will never contact you in a way that could compromise your surprise and will always respect your preferred communication times and methods.
For full details on how we handle your personal data, please refer to our Privacy Policy at perfectproposal.ch/privacy-policy
10. Circumstances Beyond Our Control
Perfect Proposal cannot be held responsible for circumstances beyond our reasonable control, including but not limited to severe weather conditions, venue access restrictions, road closures, illness, or other force majeure events.
In such circumstances, we will make every reasonable effort to reschedule your experience at a mutually convenient date at no additional charge.
11. Client Responsibilities
The client is responsible for:
Providing accurate information about the proposal location and any relevant access requirements
Ensuring the proposal location is accessible and permitted for use
Communicating any changes to plans or circumstances as early as possible
Making payments by the agreed due dates
12. Photography and Video — Technical Reliability
Perfect Proposal takes every precaution to ensure reliable capture of your proposal moment, including the use of backup recording devices and thorough equipment checks before every booking.
However, in the rare event of technical failure beyond our reasonable control — including but not limited to equipment malfunction, memory card failure, or battery failure — resulting in partial or total loss of video or photographic material, our liability is limited as follows:
Total loss of video footage: Partial refund of the video component of your package price
Total loss of photographs: Partial refund of the photography component of your package price
Partial loss of either: Assessed fairly on a case-by-case basis
We cannot be held liable for the full package price in the event of technical failure, as all other elements of your experience — including décor setup, coordination, champagne, and bouquet — will have been delivered as agreed.
In the unlikely event of any technical issue we will communicate with you immediately, openly, and honestly, and will do everything within our power to find a fair solution. 🌸
Delivered photographs are selected and edited at the professional discretion of Perfect Proposal. The number of delivered images may vary depending on shoot duration, lighting conditions, and other factors. Any quoted image numbers represent an estimate rather than a contractual guarantee.
13. General Limitation of Liability
Perfect Proposal's total liability in connection with any booking shall not exceed the total amount paid by the client for that booking. We are not liable for any indirect or consequential losses arising from our services.
14. Governing Law
These Terms and Conditions are governed by Swiss law. Any disputes arising shall be subject to the jurisdiction of the Swiss courts.
15. Changes to These Terms
Perfect Proposal reserves the right to update these Terms and Conditions at any time. Updated terms will be published on this page with a revised date. Terms in place at the time of your booking confirmation apply to your booking.
16. Contact
If you have any questions about these Terms and Conditions, please don't hesitate to get in touch:
Perfect Proposal
Sargans, Switzerland
perfectproposal.ch@gmail.com
perfectproposal.ch
We're here to make this the most magical moment of your love story — and we'll always treat you with the warmth and care that you deserve. 🌸💍